1. Introduction
These Terms and Conditions govern all purchases and services provided by Leni Hikers. By placing an order, you agree to comply with these terms. Please read them carefully.
2. Order Processing
Orders are reviewed and processed within 1 to 2 business days. You will receive confirmation once your order is accepted. We reserve the right to cancel or modify orders due to stock availability, pricing errors, or other unforeseen issues.
3. Payment
We accept Cash on Delivery (COD) only. Payment must be made in cash at the time of delivery. No advance, credit, or digital payments are accepted.
4. Shipping and Delivery
Orders are shipped within 1 to 3 business days after confirmation. Estimated delivery times:
- Local deliveries: 3 to 5 business days
- Remote or international deliveries: 7 to 15 business days
Delivery times may vary due to location, courier delays, or other external factors.
5. Returns
Returns are accepted within 14 days of delivery for items in unused, original condition and packaging. To request a return, contact [email protected].
6. Refunds
Approved refunds are issued in cash only after inspection of returned items. No refunds will be processed via bank transfer, cards, or digital payments.
7. Cancellations
Orders can be canceled within 24 hours if not yet shipped. Once shipped, cancellation is not possible; returns must be processed instead.
8. Product Accuracy
We strive to provide accurate product information. If an error occurs, we will notify you and offer to proceed or cancel your order.
9. Liability
Leni Hikers is not responsible for indirect or incidental damages. Our total liability is limited to the price of the purchased product.
10. Contact
For questions or concerns, contact us at [email protected].